About us

To sustain growth, organisations must continuously adapt and improve. We’re a consultancy dedicated to redefining business engagement and achieving sustainable impact. Creating custom-designed solutions, we focus on the people who drive your business: your employees and customers.

All experience management and organisational transformations are supported by New Metrics Academy, our award-winning training body. Working with us, you’ll foster deep engagement, loyalty and increased return of investment – whatever your area of business.

Our values

We are always asking “Why?” Our endless desire to learn means we are constantly looking to enhance our performance with the latest thinking and knowledge.
Forever striving to serve our clients better, we intrepidly realise our goals and are confident in the pursuit of new opportunities, learning and propositions.
Integrity underpins every decision, interaction and detail. What people encounter, observe or feel over the course of their journey with us is at the heart of all we do, whether working directly with clients or developing solutions for their consumers.


We are partnered with leading global institutions to offer the best in development and training courses.

"Working with New Metrics has been empowering, not just to myself as a professional but to my organization as a whole.The collective experience that is provided by New Metrics is dynamic, contemporary and fills the gaps in a unique way. They work with passion and sincerity and in no time, I felt they were all dear colleagues rather consultants"
Rasha Dawood, HR Manager, Al Mouj
"We have been collaborating with New Metrics on a bespoke training program to elevate our experienced Sales Team to the next level. New Metrics has created a versatile program for us featuring performance interviews, on-the-job coaching, a sales master class followed up by an interactive sales presentation and a sales business writing workshop. I saw a noticeable improvement within the Sales team even after a short period and I would thoroughly recommend New Metrics as a local Training Partner in Oman that delivers an international standard of services"
Tarek Ali, General Manager, OITE
"New Metrics has a team of knowledgeable, experienced and professional people that deliver great results"
Clive Hammond, CEO Mercedes Oman
"In any HR training initiative between a company and an HR consultancy firm, the key factor for success is the human dynamic between the trainer and the trainees. We had an excellent trainer for our 3 soft-skills sessions... which was just the right ingredient for a successful HR training program!"
Riad Mufleh, Managing Director - Mondi Oman LLC
"A big thank you to New Metrics for delivering a high quality bespoke Banking Sales Workshop to our sales team. Following the workshop my team was extremely motivated and engaged and I believe my presence in the workshop has helped strengthen my relationship with them. The bilingual trainer, interactive delivery style, excellent training facilities and clear training materials all contributed to the Workshop being a huge success for me and my team."
Amal Al Juma, Senior Manager Sales – Bank Nizwa

Our partners

We are partnered with leading global institutions to offer the best in development and training courses.


Muscat, Oman

Office 24, Level 2, MIC Building, Al Khuwair Street, Al Khuwair, P.O Box 115, PC 104. Muscat, Sultanate of Oman

+968 9115 4980

Sun - Thur: 09:00-17:00

Dubai, UAE

Office 17, Building 16
Dubai Internet City
United Arab Emirates

+968 9115 4980

Sun - Thur: 09:00-17:00

Join us

We are always looking to partner with like-minded consultants and industry experts who can bring value to our clients. If this sounds like you, get in touch.

Contact us