Experience Management

A revolutionary approach to boosting your brand
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Say hello to your bright new future.

To sustain growth, organisations must continuously adapt and improve by capturing and capitalising on signals around them. Our cutting edge insight engines provide you with real-time awareness of the experiences, desires and sentiments of the people that matter to you the most: your customers and employees.

Monitoring interactions with your brand, we spot opportunities for improvement. Our analytics offer you the gift of self-awareness, foster deep consumer engagement and empower your employees to deliver your customer strategy. No more losing out to your competition.

Customer Experience

Transform end to end customer experience with real-time insights that lead to real action.

Employee Experience

Attract, inspire & retain the best talent, build a winning culture & empower corporate change.

Product Experience

Learn what your customers want from your product, how much they want to pay for it, and how they want to experience it.

Brand Experience

Make sense of how your brand is experienced and enhance how it is perceived and managed.

XM Technology Advisory and Implementation

We advise, implement and optimise a number of the world’s most complex technology projects.

Case studies

Bank Muscat

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Oman Aviation Group

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Our XM Clients

Why New Metrics

  • 100% satisfaction rate
  • All projects delivered on or before deadline
  • End to end ex solution provider
  • Cheaper than other management consultancies – reword big value competitive price 
  • Cultural insights
  • 80% arabic speakers

Contact us to start your XM journey