Customer Experience

Supporting you across end-to-end experience transformations with real-time insights that lead to real action.
Learn more
Supporting you across end-to-end experience transformations with real-time insights that lead to real action.
Learn more
Supporting you across end-to-end experience transformations with real-time insights that lead to real action.
Learn more

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Customer Experience (also known as CX) is the sum of every interaction a customer has with a brand.

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Our Solutions

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Our CX Roadmap

Take your team on a journey to develop a customer-centric mindset, essential for success in any business.

1.

Assess your current customer experience

  • Cultural readiness
  • Current strategy
  • CX initiatives
  • Organization Structure
  • CX maturity
  • Capabilities and resources

2.

Define your objectives – the “To be” state

  • Aspiration goals and objectives
  • Vision and mission for CX

3.

Map the journey to success

  • Identify gaps between “as is” and “to be” states
  • Develop road map for success
  • Prioritize objectives

4.

Design innovative solutions to delight customers

  • Design CX solutions
  • Customer personas
  • Journey mapping
  • VoC programs and metric systems
  • Process change
  • Digital transformation

5.

Engage your internal customers – the employees

  • CX training
  • Employee engagement
  • Cultural change
  • Coaching

6.

Implementation and monitoring change

  • Monitor key metrics and KPI’s
  • Continuous improvements

Why New Metrics

  • 100% satisfaction rate
  • All projects delivered on or before deadline
  • End to end ex solution provider\ 
  • Cheaper than other management consultancies – reword big value competitive price\ 
  • Cultural insights\ 
  • 80% arabic speakers

Contact us to start your XM journey