Academy

SUPER-CHARGE YOUR BUSINESS WITH OUR AWARD-WINNING LEARNING EXPERIENCES.
Learn more

At new metrics we believe that each organization can take control of its destiny by realizing human value. 

We focus on enabling individuals, teams and organizations to pivot into any “next-normal” by designing and delivering immersive learning experiences that unlock potential through experimentation.

What business challenge would you like to tackle?

Our immersive learning experiences accelerate individual and collective learning to unlock organizational potential through experimentation around real business challenges:

Lorem ipsum

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc pulvinar odio ac ligula sollicitudin semper.

  • Cras rhoncus arcu
  • A ante ornare, eu convallis libero facilisis
  • Nulla nec rhoncus tellus

Lorem ipsum dolor sit amet ultricies sapien

Etiam eu eros luctus, tempor nisi at, vehicula odio. Aenean quis purus in urna volutpat interdum.

  • Cras rhoncus arcu
  • A ante ornare, eu convallis libero facilisis
  • Nulla nec rhoncus tellus

Nulla nec rhoncus tellus

Mauris malesuada aliquet ipsum quis lacinia. Quisque ut suscipit diam, ultrices gravida libero.

  • Cras rhoncus arcu
  • A ante ornare, eu convallis libero facilisis
  • Nulla nec rhoncus tellus

Phasellus nulla sapien, consequat eget rutrum

Sed lacus nulla, congue quis sodales sit amet, varius in arcu. Ut eget eleifend quam. Aliquam condimentum varius mollis.

  • Cras rhoncus arcu
  • A ante ornare, eu convallis libero facilisis
  • Nulla nec rhoncus tellus

Take the right learning path for each challenge:

Our learning programs can feature various learning modes ranging from current state analysis (Discovery) to executive workshops (Mission Control), modular learning workshops (Launchpad) to experiential learning (Test Mission). To help you gain maximum traction with your business challenge, these modes are then crafted into a unique learning journey (Rocket Launch).

ROCKET LAUNCH

1.

Assess your current customer experience

  • Cultural readiness
  • Current strategy
  • CX initiatives
  • Organization Structure
  • CX maturity
  • Capabilities and resources

2.

Define your objectives – the “To be” state

  • Aspiration goals and objectives
  • Vision and mission for CX

3.

Map the journey to success

  • Identify gaps between “as is” and “to be” states
  • Develop road map for success
  • Prioritize objectives

All our learning experiences include knowledge and skill segments as well as tools, practice and experimentation, driving vital skills into the organization around design thinking, collaboration, agility and innovation.

Close the future-skill gap, fast.

Whilst most learning journeys are bespoke, we recognized that to close the future-skill-gap and tackle the most common global business challenges, a more formal training path can be beneficial. We therefor offer a hand-picked choice of the highest certification standards across selected business topics:

CERTIFICATION PROGRAMS

Customer Experience

Transform end to end customer experience with real-time insights that lead to real action.

Customer Experience

Transform end to end customer experience with real-time insights that lead to real action.

Customer Experience

Transform end to end customer experience with real-time insights that lead to real action.

A rocket launch in action:

A Rocket Launch program super-charges your business transformation through a customized multi-mode approach spanning across our four learning disciplines. Rocket Launches create an incubated environment that enables deep-reaching organizational change around the most critical challenges. 

Each Rocket Launch is unique, so let us inspire you with what we did for a regional leader in the telecoms industry. The fully bespoke program spanned over eighteen-month and involved sixty employees from the commercial departments:

The Business Challenge

  • Customer loyalty
  • Strategic alignment to customer-centricity aspirations
  • Threat of new market entrants
  • Time-to-market of new products
  • Identification of high potentials
  • Innovation outside of the standard product portfolio

1.

Assess your current customer experience

  • Cultural readiness
  • Current strategy
  • CX initiatives
  • Organization Structure
  • CX maturity
  • Capabilities and resources

2.

Define your objectives – the “To be” state

  • Aspiration goals and objectives
  • Vision and mission for CX

3.

Map the journey to success

  • Identify gaps between “as is” and “to be” states
  • Develop road map for success
  • Prioritize objectives

The Business Challenge

  • Customer loyalty
  • Strategic alignment to customer-centricity aspirations
  • Threat of new market entrants
  • Time-to-market of new products
  • Identification of high potentials
  • Innovation outside of the standard product portfolio

The program has been a real skill enhancer for my team and myself. The content and pace were perfectly suited to our needs. The trainers, apart from being knowledgeable on the subjects, have real world industry experience, which enhances the learning.  The format including project work and personal coaching, kept the the whole process engaging and exciting.

Manager Enterprise – Leading EMEA Telco

WHAT WE DO, WORKS.

100%

agree our programs drive experimentation

97%

would recommend our programs

3

Industry recognitions received

26+

Rocket Launch Missions

5,659+

People trained since 2015

New Metrics was outstanding!  Excellent facilitator & structure.

CEO – Sky News Arabia

READY TO LAUNCH?

To experience the new way of learning in Dubai, London, Berlin or wherever you are, contact:

Miriam Kugel – Academy Partner

mkugel@newmetrics.net