Socially Responsible Learning
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Experience Management is a holistic approach to managing and improving an organization\’s interactions with its various stakeholders; customers, employees and the wider community.

Assess your current customer experience

  • Cultural readiness
  • Current strategy
  • CX initiatives
  • Organization Structure
  • CX maturity
  • Capabilities and resources
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Define your objectives – the “To be” state

  • Aspiration goals and objectives
  • Vision and mission for CX
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Map the journey to success

  • Identify gaps between “as is” and “to be” states
  • Develop road map for success
  • Prioritize objectives
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Design innovative solutions to delight customers

  • Design CX solutions
  • Customer personas
  • Journey mapping
  • VoC programs and metric systems
  • Process change
  • Digital transformation
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Man holding tablet - New Metrics

Engage your internal customers – the employees

  • CX training
  • Employee engagement
  • Cultural change
  • Coaching
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What social challenge would you like to tackle?

To experience the new way of learning in Dubai, London, Berlin or wherever you are, contact:

Miriam Kugel – Academy Partner